Refund Policy

1. Satisfaction Guarantee
We want you and your pet to be happy with our service! If you're not satisfied, please let us know within 24 hours of the appointment, and we will do our best to resolve the issue

2. Refunds Are Not Available for:

• Pets who become aggressive, anxious, or uncooperative, preventing completion of the groom

• No-shows or cancellations with less than 24 hours’ notice

• Dissatisfaction due to miscommunication about haircut style—please be as specific as possible during the consultation

• Situations where grooming cannot be completed due to matted fur, health issues, or unsafe conditions

3. Late Cancellations & No-Shows

• Cancellations made less than 24 hours before your appointment will incur a 50% fee

• No-shows or arrivals later than 15 minutes past the scheduled time may be charged 100% of the appointment cost

4. Refund Process
If a refund is granted:

• It will be processed to the original payment method within 5–7 business days

5. Communication is Key!
Please contact us if you have any concerns. We’ll always aim to make it right—your pet's well-being and your trust matter most.